1. Product Quality Guarantee
We are committed to providing high-quality products. All items sold in our store are carefully selected to ensure they meet international quality standards. If you receive any defective or damaged products, we offer free return or exchange services.

2. Authenticity Guarantee
All products are 100% authentic, sourced directly from the manufacturer or authorized channels. We do not sell counterfeit or second-hand items, so you can shop with confidence.

3. Return and Exchange Policy
If you are not satisfied with your purchase or if the product is damaged or defective, you can request a return or exchange within 7 days of receiving the item. Returned or exchanged products must be unused, in their original packaging, and accompanied by the purchase receipt.

4. Price Protection
If you find the same product at a lower price within 30 days of your purchase, we will offer a price adjustment or refund the difference, depending on the situation. This policy does not apply to promotional or limited-time sale items.

5. Delivery Guarantee
We guarantee timely shipment and provide accurate tracking information. In case of delays caused by unforeseen circumstances, we will notify you promptly and make every effort to resolve the issue.

6. Payment Security Guarantee
We use secure payment platforms to ensure that all payment information is encrypted and processed safely. If you encounter any issues during payment, we will assist you in resolving them.

7. Customer Privacy Protection
We are committed to protecting your personal information. All collected data is used solely for order processing, customer service, and enhancing your shopping experience, and will never be shared with third parties.

8. Customer Support
If you encounter any issues during your shopping experience or have questions about a product, you can contact our customer service team at any time. We will provide professional answers and assistance.

9. Order Cancellation
If you wish to cancel your order, you can request a cancellation before the order is shipped. We will provide a full refund. If the order has already been shipped, the return and exchange policy will apply.

10. Special Product Terms
For certain customized items, food, personal care products, and other special items, returns or exchanges are not accepted once the sale is final due to hygiene and safety concerns, unless the product is defective.